REVIEWS

I've never been to a dealership that respects your time. Hayes does. They understand that people dred buying a new car and the process. They streamline it and make super simple

As a 60yo female introvert, car buying is never a comfortable experience. I always feel like I should be haggling for a better price and that I'm probably being taken advantage of. But my experience at Hayes was the best it could be. Matt took me seriously, treated me with respect and made me feel like a valued customer. He kept in touch via text & email before I even set foot in the showroom. I also received a couple emails from Adam (I think that was his name) beforehand. Matt was with a customer when I arrived, but he didn't hesitate to make me feel welcome & get me started looking at vehicles and test-driving. He was patient in answering all my questions, allowing me to test drive 3 different models and showing me a 4th. Everything was straight-forward & never felt like a "game". He didn't hesitate to get on the computer to look for other availability. He helped me get the veteran discount, get the MyChevy app on my phone, and went over all the pertinent information on my phone & in the new vehicle. The session with finance (Mike?) was low-pressure but I did find it to be a bit confusing with all the different service plans. I didn't like that the plans were presented with my total monthly payment shown as the cost versus the actual price of each plan. It made it difficult to determine the total cost of each...especially because the plans were being bundled together in various combinations. It was far too much information all at once & made it difficult to choose whether or not I even wanted a plan let alone which plan. I really didn't want to sit there for hours examining each plan so I just got the 7yr extended warranty and blew off all the rest. If the material was presented in a different way...perhaps in a printed brochure with each plan listed individually along with its price...I may have elected to add other plans. People have different learning styles & rattling off information at someone who is more visual doesn't work very well. Maybe it's done that way by design. Regardless, with the exception of the service plan presentation, the entire transaction from the moment I drove onto the lot until leaving felt very transparent. Matt, his manager and Mike thanked me not only for my business but also for my military service. Matt even made it possible for me to take delivery of the new vehicle by following me home & getting someone to pick him up. That also allowed me to hand over a personal check for my downpayment since I didn't bring my checkbook with me. I'll never know if I could've gotten a better deal but I'm pleased with the deal I got.

Quick and easy

My 2017 Tahoe was taken in for malfunctioning liftgate actuator that had been replaced 14 months ago. After inspection, the service advisor informed me that the parts and labor were covered under warranty. The repair was completed quickly and professionally. The service advisor was completely professional and courteous. Thanks

Very efficient and friendly.

Great experience, nothing to complain about

The service department is always attentive and helps with any of my concerns.

It was a great experience! Nick was friendly and professional! He was very knowledgeable about thee truck I purchased. The rest of the staff was amazing as well!!

Good service and friendly people

Went in for scheduled maintenance got new wiper blades as well, was checking out an Guy said you have a lot of Gm points did I want to use them sure I do no one had ever mentioned them before an I appreciate the Guy noticing that hats off to that employee